Feedback, Concerns, Comments and Complaints Policy
At Edinburgh Facial Aesthetics our aim is to give the best possible care and treatment to our patients. We welcome feedback and comments about our services and aim to deal with any concerns or complaints promptly, courteously and efficiently. We consider all feedback, comments, concerns and complaints as a positive way of looking at what we do and making changes to improve our service to patients. If you are unhappy with the service we have provided, we want to know what we can do to help. We will talk to you to find out if it is a problem we can resolve quickly and easily or a problem that needs a more formal investigation and response.
All complaints should in the first instance addressed to:
The Clinic Manager
Edinburgh Facial Aesthetics
Slateford Dental Care
51 Slateford Road
Edinburgh
EH11 1PR
Or call us on 0131 337 2689
Healthcare Improvement Scotland
Healthcare Improvement Scotland (HIS) is the regulator of private healthcare providers in Scotland, and it encourages feedback on private providers performance and it also has a process for dealing with complaints. You have the right at any point to contact HIS about an element of our service and in the case of the HIS complaints process you can find information online, using the link below:
Healthcare Improvement Scotland Complaints
Alternatively, you can contact HIS using the information below:
Healthcare Improvement Scotland
Complaints
Corporate Governance Office
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
Email: hcis.complaints@nhs.net
Telephone: 0141 225 6866